We Assure Ltd Terms and Conditions

(company registration number 13543009.

Our registered address is: 32 Church Road

Hove 

East Sussex

BN3 2FN . 

We can be contacted in writing at: We Assure LTD, 

32 Church Road

Hove

East Sussex

BN3 2FN.

 By Telephone 0800 644 0069 :   . Our office opening hours are Monday to Friday 9am until 6pm. We are closed on bank holidays. 

This document contains a lot of information some of which is legal in nature. We have tried to make this as clear as possible and would encourage you to read this carefully before becoming a member and receiving our Services. When you become a member and receive our Services you agree to be bound by this agreement. 

“agreement” is a reference to the agreement we have in place with you to provide Services and which is set out in this document; 

“Data Protection Legislation” means (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws including the Data Protection Act, 2018, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 2018; 

“Goods” is a reference to any goods which we may offer for sale from our Website from time to time; 

“Wa”, “we”, “us” and “our” are references to We Assure Ltd; 

“Service Fee” means the fee payable for the Services and which is calculated in accordance with the Service Plan; 

“Plan Details” means the document that we send to you which confirms details of your Service Plan including the appliance(s) covered by the plan, the start date, the Service Fee and the payment frequency; 

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data; 

“Registration Form” means the form which you are required to complete in order to participate in the Service Plan; 

“Service(s)” means the services that we provide on the appliances that you have registered with us; 

“Service Plan” means the repair service plan that we offer to members who are registered with us and who have paid the Service Fee; 

“you”, “your” and “yours” are references to you the person named on the Registration Form and receiving Services from us; 

“Website” means www.info@weassureltd.co.uk

1. This plan is not categorised as an insurance product and therefore insurance regulations do not apply. This plan is a contract to provide services and is governed by UK laws and regulations concerning service contracts.  

2. We are not authorised by the FCA or FSA as we do not market, sell or provide any insurance products to our customers. 

1. Registration 

1.1 If you would like to obtain our Services you will need to complete a Registration Form with details of your broken down appliance and also any specific information regarding your appliance. This can be done on our site or over the telephone, by calling us on  0800 644 0069 . The Registration Form will contain your details plus details of the appliance(s) which you want to have  under the Service Plan. You can register the following appliances with us under the Service Plan: -  1.2 Appliance / Conditions  Satellite TV Equipment (Excluding Broadband) / Any age  Televisions / Less than 15 years old at time of registration  Blu-Ray Players / Any age  DVD Players / Any age  Freeview Box / Any age  FreeSat / Any age  Fridge / Less than 15 years old at time of registration  Freezer / Less than 15 years old at time of registration  Fridge/Freezer / Less than 15 years old at time of registration  Washing Machine / Less than 15 years old at time of registration  Tumble Dryer / Less than 15 years old at time of registration  Microwave / Less than 15 years old at time of registration  Cooker/Oven Combi / Less than 15 years old at time of registration  Hob / Less than 15 years old at time of registration  Dishwasher / Less than 15 years old at time of registration  Extractor Fans / Less than 15 years old at time of registration  1.3 You must be 18 years or over in order to register with us for a Service Plan.  1.4 You promise that you are the owner (or are authorised by the owner) of the appliances which are registered by you with us under a Service Plan, (proof of purchase will be required).  1.5 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of registration and are not false or misleading or misrepresent your identity. You must provide us with valid and complete contact details and a valid email address. Any material changes to this information, including any change of address or contact details, must be notified to us as soon as possible. 

2.1 We offer different Service Plans depending on the number of appliances which you wish to cover under the plan. Once we receive your details and Service Fee we will arrange your paperwork to be issued which explains all of your details regarding the service we assure ltd provides for yourself.

 2.2 Cover for the appliance(s) starts on the date set out in the Plan Details which is 28 days from the date we issue the Plan Details to you. The duration of the Service Plan will be the period selected by you and confirmed in the Plan Details. 

 2.3 Please note that it is your responsibility to ensure that when you buy a Service Plan that you are not invalidating any manufacturer’s warranty or guarantee that you may have in place for an appliance. 

3.1 The Service Fee which you are required to pay will be stated on the Plan Details. The Plan Details will also confirm the payment method and payment frequency which you have selected.

  3.2 In order to receive the benefit of the Service Plan, payment must be made in accordance with the payment terms set out in the Plan Details. Our accepted payment methods are direct debit, credit or debit cards. There is no charge for using a credit or debit card.  

3.3 We will write to you at least 30 days before your Service Plan is due to end. We to let you know of your expiration date to allow you time to get your appliance serviced. 

 3.4 If we do not receive payment on the due date then your service will automatically stop and will not start again until you have made the required payment and we agree to continue the service. 

WHAT İS COVERED İN YOUR SERVİCE PLAN 

4. Repair or Replace 4.1 Where one of your appliances is suffering from a fault you can report the fault to us using the dedicated telephone number notified to you for this purpose. We will discuss the fault with you and make an assessment as to whether the fault can be fixed by one of our approved engineers. Where we consider that it can be fixed, then we will book a convenient time for our engineer to visit you and repair the appliance.  4.2 If following your report of the fault, we consider that it is not economical to repair the appliance then we will, at our absolute discretion, replace the appliance for a new appliance which is similar in specification to the original appliance subject to the following limits per appliance per fault: -  • Television - £250 • Kitchen Appliances - £250 • American Style Fridge/Freezer - £250 • Freeview Boxes - £100  • DVD Players - £50 non recordable £150 recordable.  Please note that replacement will be on a “like for like” basis taking account of the specification and age of the appliance, subject to the financial limit specified above. In some cases, depending upon the age and condition of the appliance to be replaced, we may request that you pay a contribution towards the cost of the replacement appliance. We will agree this with you in advance prior to agreeing to replace the appliance.   4.3 Please note that the repair and replacement service will be offered to customers on a case-by case basis and completely at our absolute discretion. We are not the manufacturers of the replacement appliance and should anything go wrong with any replacement appliance then you will need to take this up with the seller of the appliance.  4.4 The repair and replace service offered to customers is strictly a non-insurance product. Our products and services are not underwritten by any insurance policies. 

5.1 We will do our best to offer you a suitable time and date for a home visit. This will be during our usual business hours which are 9am to 5pm Monday to Friday. We are closed on bank holidays. 

 5.2 You must ensure that you or your nominated representative who must be over 18 years old is present when we visit your home and that we can gain access to your property in order to provide the Services to you. Any representative that you nominate must be in a position to provide our engineer with instructions where this is required.  

5.3 Our engineers are instructed not to continue to work at premises where there is a health and safety risk such as hazardous chemicals, verbal or physical abuse, harassment or pest infestation. 

  5.4 If we attend your home on the agreed date and at the agreed time but we cannot gain access or our engineer believes there is a risk to health and safety then we reserve the right to charge you an aborted home visit fee. 

 5.5 In rare cases it may be necessary for us to cancel and re-arrange a home visit. In such cases we will provide you with as much notice as possible and offer you the next available appointment. 

 5.6 If you need to cancel and re-arrange a home visit please contact us as soon as possible. Where you provide us with less than 24 hours notice an aborted home visit fee may be chargeable. 

6.1 You may substitute an appliance which is covered under your Service Plan with a new appliance which has the same functionality. You will need to call us in order to arrange for this to be done. 

7.1 The Service Plan does not cover appliances which are subject to the following:  7.1.1 Pre-existing faults: any faults, malfunctions or design faults which were present at the time you took out the Service Plan are not covered. Faults within the first 30 days are considered pre-existing faults. 

7.1.2 Appliances which are the subject of a manufacturer’s recall notice. 

7.1.3 Accidental damage.  

7.1.4 Component replacements such as replacement batteries, fuses, bulbs or other similar components are not covered.  

7.1.5 Cosmetic damage or minor damage such as dents and scratches. 

8.1.6 Deliberate damage, misuse or abuse.  

7.1.7 Damage which is normally covered by insurance such as damage caused by extreme weather conditions, flooding, fire, explosion or theft.  

7.1.8 Damage caused by anyone but us. 

 7.1.9 Loss or damage caused by internet connections. 

 7.1.10 Damage caused by software which is downloaded to the hard drive without our consent. 

 7.1.11 Damage caused by power surges or any interruption, failure or disconnection of mains services to your home including a gas leak; 

7.1.12 Damage which is caused by a fault which is not connected to the appliance such as the plumbing, drainage or a failure to following manufacturer guidelines. 

 7.2 Appliances which have the benefit of a manufacturer’s warranty or guarantee will not be covered under the Service Plan whilst the warranty or guarantee is still valid.  7.3 Where we have reasonable grounds to believe that you have acted fraudulently we reserve the right to cancel your Service Plan and to refuse to provide you with cover. In such cases, we shall have the right to recover from you all reasonable costs that we incur as a direct result of your conduct and report the matter to the police. 

We Assure LTD Terms and Conditions 

(company registration number 13543009.

Our registered address is:

32 Church Road

Hove

East Sussex

BN3 2FN . 

We can be contacted in writing at: We Assure Repair LTD,

32 Church Road

Hove

East Sussex

BN3 2FN . By Telephone:  0800 644 0069   . Our office opening hours are Monday to Friday 9am until 6pm. We are closed on bank holidays. 

This document contains a lot of information some of which is legal in nature. We have tried to make this as clear as possible and would encourage you to read this carefully before becoming a member and receiving our Services. When you become a member and receive our Services you agree to be bound by this agreement. 

Meanings of words used by us 

“agreement” is a reference to the agreement we have in place with you to provide Services and which is set out in this document; 

“Data Protection Legislation” means (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws including the Data Protection Act, 2018, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 2018; 

“Goods” is a reference to any goods which we may offer for sale from our Website from time to time; 

“Wa”, “we”, “us” and “our” are references to We Assure Ltd; 

“Service Fee” means the fee payable for the Services and which is calculated in accordance with the Service Plan; 

“Plan Details” means the document that we send to you which confirms details of your Service Plan including the appliance(s) covered by the plan, the start date, the Service Fee and the payment frequency; 

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data; 

“Registration Form” means the form which you are required to complete in order to participate in the Service Plan; 

“Service(s)” means the services that we provide on the appliances that you have registered with us; 

“Service Plan” means the repair service plan that we offer to members who are registered with us and who have paid the Service Fee; 

“you”, “your” and “yours” are references to you the person named on the Registration Form and receiving Services from us; 

“Website” means info@weassureltd.co.uk

Contract for Services 

1. This plan is not categorised as an insurance product and therefore insurance regulations do not apply. This plan is a contract to provide services and is governed by UK laws and regulations concerning service contracts. 

2. We are not authorised by the FCA or FSA as we do not market, sell or provide any insurance products to our customers. 

1. Registration 

1.1 If you would like to obtain our Services you will need to complete a Registration Form. This can be done on our site or over the telephone, by calling us on  0800 644 0069   . The Registration Form will contain your details plus details of the appliance(s) which you want to have covered under the Service Plan. You can register the following appliances with us under the Service Plan: - 

1.2 Appliance / Conditions 

Satellite TV Equipment (Excluding Broadband) / Any age 

Televisions / Less than 15 years old at time of registration 

Blu-Ray Players / Any age 

DVD Players / Any age 

Freeview Box / Any age 

FreeSat / Any age 

Fridge / Less than 15 years old at time of registration 

Freezer / Less than 15 years old at time of registration 

Fridge/Freezer / Less than 15 years old at time of registration 

Washing Machine / Less than 15 years old at time of registration 

Tumble Dryer / Less than 15 years old at time of registration 

Microwave / Less than 15 years old at time of registration 

Cooker/Oven Combi / Less than 15 years old at time of registration 

Hob / Less than 15 years old at time of registration 

Dishwasher / Less than 15 years old at time of registration 

Extractor Fans / Less than 15 years old at time of registration 

1.3 You must be 18 years or over in order to register with us for a Service Plan. 

1.4 You promise that you are the owner (or are authorised by the owner) of the appliances which are registered by you with us under a Service Plan, (proof of purchase will be required). 

1.5 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of registration and are not false or misleading or misrepresent your identity. You must provide us with valid and complete contact details and a valid email address. Any material changes to this information, including any change of address or contact details, must be notified to us as soon as possible. 

Service Plans 

2. Service Plans

2.1 We offer different Service Plans depending on the number of appliances which you wish to cover under the plan. Once we receive your details and Service Fee we will arrange your paperwork to be issued which explains all of your details regarding the service we assure ltd provides for yourself.

2.2 Cover for the appliance(s) starts on the date set out in the Plan Details which is 28 days from the date we issue the Plan Details to you. The duration of the Service Plan will be the period selected by you and confirmed in the Plan Details. 

2.3 Please note that it is your responsibility to ensure that when you buy a Service Plan that you are not invalidating any manufacturer’s warranty or guarantee that you may have in place for an appliance. 

3. Service Fees

3.1 The Service Fee which you are required to pay will be stated on the Plan Details. The Plan Details will also confirm the payment method and payment frequency which you have selected.

  3.2 In order to receive the benefit of the Service Plan, payment must be made in accordance with the payment terms set out in the Plan Details. Our accepted payment methods are direct debit, credit or debit cards. There is no charge for using a credit or debit card.  

3.3 We will write to you at least 30 days before your Service Plan is due to end. We to let you know of your expiration date to allow you time to get your appliance serviced. 

 3.4 If we do not receive payment on the due date then your service will automatically stop and will not start again until you have made the required payment and we agree to continue the service. 

WHAT İS COVERED İN YOUR SERVİCE PLAN 

What is covered in your Service Plan 

4. Repair or Replace

4.1 Where one of your appliances is suffering from a fault you can report the fault to us using the dedicated telephone number notified to you for this purpose. We will discuss the fault with you and make an assessment as to whether the fault can be fixed by one of our approved engineers. Where we consider that it can be fixed, then we will book a convenient time for our engineer to visit you and repair the appliance. 

4.2 If following your report of the fault, we consider that it is not economical to repair the appliance then we will, at our absolute discretion, replace the appliance for a new appliance which is similar in specification to the original appliance subject to the following limits per appliance per fault: - 

• Television - £250

• Kitchen Appliances - £250

• American Style Fridge/Freezer - £250

• Freeview Boxes - £100 

• DVD Players - £50 non recordable £150 recordable. 

Please note that replacement will be on a “like for like” basis taking account of the specification and age of the appliance, subject to the financial limit specified above. In some cases, depending upon the age and condition of the appliance to be replaced, we may request that you pay a contribution towards the cost of the replacement appliance. We will agree this with you in advance prior to agreeing to replace the appliance.  

4.3 Please note that the repair and replacement service will be offered to customers on a case-by case basis and completely at our absolute discretion. We are not the manufacturers of the replacement appliance and should anything go wrong with any replacement appliance then you will need to take this up with the seller of the appliance. 

4.4 The repair and replace service offered to customers is strictly a non-insurance product. Our products and services are not underwritten by any insurance policies. 

5. Home Visits

5.1 We will do our best to offer you a suitable time and date for a home visit. This will be during our usual business hours which are 9am to 5pm Monday to Friday. We are closed on bank holidays. 

5.2 You must ensure that you or your nominated representative who must be over 18 years old is present when we visit your home and that we can gain access to your property in order to provide the Services to you. Any representative that you nominate must be in a position to provide our engineer with instructions where this is required. 

5.3 Our engineers are instructed not to continue to work at premises where there is a health and safety risk such as hazardous chemicals, verbal or physical abuse, harassment or pest infestation. 

5.4 If we attend your home on the agreed date and at the agreed time but we cannot gain access or our engineer believes there is a risk to health and safety then we reserve the right to charge you an aborted home visit fee. 

5.5 In rare cases it may be necessary for us to cancel and re-arrange a home visit. In such cases we will provide you with as much notice as possible and offer you the next available appointment. 

5.6 If you need to cancel and re-arrange a home visit please contact us as soon as possible. Where you provide us with less than 24 hours notice an aborted home visit fee may be chargeable. 

6. Appliance Substitution 

6.1 You may substitute an appliance which is covered under your Service Plan with a new appliance which has the same functionality. You will need to call us in order to arrange for this to be done. 

7. What is NOT covered in your Service Plan 

7.1 The Service Plan does not cover appliances which are subject to the following: 

7.1.1 Pre-existing faults: any faults, malfunctions or design faults which were present at the time you took out the Service Plan are not covered. Faults within the first 30 days are considered pre-existing faults.

7.1.2 Appliances which are the subject of a manufacturer’s recall notice. 

7.1.3 Accidental damage. 

7.1.4 Component replacements such as replacement batteries, fuses, bulbs or other similar components are not covered. 

7.1.5 Cosmetic damage or minor damage such as dents and scratches. 8.1.6 Deliberate damage, misuse or abuse. 

7.1.7 Damage which is normally covered by insurance such as damage caused by extreme weather conditions, flooding, fire, explosion or theft. 

7.1.8 Damage caused by anyone but us. 

7.1.9 Loss or damage caused by internet connections. 

7.1.10 Damage caused by software which is downloaded to the hard drive without our consent. 

7.1.11 Damage caused by power surges or any interruption, failure or disconnection of mains services to your home including a gas leak; 

7.1.12 Damage which is caused by a fault which is not connected to the appliance such as the plumbing, drainage or a failure to following manufacturer guidelines. 

7.2 Appliances which have the benefit of a manufacturer’s warranty or guarantee will not be covered under the Service Plan whilst the warranty or guarantee is still valid. 

7.3 Where we have reasonable grounds to believe that you have acted fraudulently we reserve the right to cancel your Service Plan and to refuse to provide you with cover. In such cases, we shall have the right to recover from you all reasonable costs that we incur as a direct result of your conduct and report the matter to the police. 

8. How We Use Your Personal Information (Data Protection) 

8.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR. 

8.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from: www.weassureltd.co.uk

Your rights to cancel 

9. Cooling-Off Period 

9.1 You have 14 days from the date you receive our written confirmation of your order in which you can change your mind and cancel your agreement for with us. If you decide to cancel please contact us within this time and we will cancel your agreement and issue a full refund of any payments which have been made by you. 

9.2 To exercise your right to cancel you must notify us immediately preferably by mail to We Assure LTD,

32 Church Road

Hove

East Sussex

BN3 2FN or by calling us on  0800 774 7813 . You can do so during our normal business opening hours which are 9am until 5pm Monday to Friday excluding bank holidays. You must provide us with a clear statement of your decision to cancel this contract. 

9.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

9.4 If you cancel this agreement during the cooling off period, we will reimburse you all payments received from you. 

10. Cancellation by you or us 

10.1 In addition to the cancellation rights you have during any applicable cooling-off period, you may also cancel the Services and your agreement with us at any time after the cooling-off period by notifying us in writing. Where you decide to do this you will be entitled to a refund of the part of the Service Fee that relates to the unexpired portion of the Service Plan period less an administration fee of £25. You are not entitled to cancel your Service Plan or a refund where you have received the benefit of the Services by receiving the annual service or update or reporting a fault to us for an appliance which has involved either our investigation into the fault or repair or replacement of an appliance. In such cases, we shall be entitled to either retain, or seek payment from you for, the full amount of the Service Fee for the period of the Service Plan. 

10.2 We reserve the right to cancel or suspend your service or authority to use the Services at any time should we reasonably consider or suspect that you have acted in breach of this agreement or where you have failed to make payment on time or at all. In such circumstances we shall be entitled to claim from you our costs and any damages that we have incurred as a direct result of your breach. 

11. Effects of Cancellation by you: 

11.1 We will make the reimbursement without delay and not later than 28 days after the day on which we are informed about your decision to cancel this contract. 

11.2 We will make this reimbursement in the form of a cheque or by using the same means of payment as you used for the initial transaction, unless we both have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. 

11.3 Please note that if you cancel your direct debit with your bank but do not notify us it does not mean that you have cancelled your agreement with us. We will contact you for payment if you cancel the direct debit payment and do not cancel this agreement. 

Complaints about our Service or Goods 

12. Complaints We take complaints very seriously and aim to respond to your complaints within 5 working days. All complaints should be addressed to We Assure LTD , 

32 Church Road

Hove

East Sussex

BN3 2FN

Goods purchased from Our Website 

13. Ordering Goods 

13.1 All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the goods available for sale on the Website and to discontinue any product line or service. 

13.2 The contract for the Goods will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons. 

14. Prices and Payment 

14.1 All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax but exclusive of delivery charges which will be added to your order. 

14.2 The total price for Goods ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched. 

14.3 You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order. 

15. Delivery 

15.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. 

15.2 All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible. 

15.3 No refunds of the delivery charge are made for late deliveries. 

15.4 Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items. 

15.5 All risk in the Goods shall pass to you upon delivery. 

15.6 If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost. 

15.7 Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information. 

15.8 Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK. 

16. Cancellation and Returns  16.1 Right to Cancel Non-personalised Goods (For customers based within the EU only):  16.1.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).  

16.1.2 To exercise your right to cancel you must notify us immediately preferably calling us on   0800 644 0069  . You must provide us with a clear statement of your decision to cancel this contract. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay. 16.2 Effects of Cancellation: 

 16.2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 

 16.2.2 We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.  16.2.3 We will make the reimbursement without delay and not later than –  16.2.3.1 14 days after the day we receive back from you any Goods supplied, or  16.2.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or  16.2.3.3 if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.  

16.2.4 We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.  16.2.5 You shall send the Goods back or hand them over to us at the following address - : We Assure,

32 Church Road

Hove

East Sussex

BN3 2FN, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.  

16.2.6 You will have to bear the costs of returning the Goods. 

 16.2.7 You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

  16.3 Personalised or Perishable Goods: 

 16.3.1 The right to cancel an order for Goods described in clause 17.1 above does not apply to orders for personalised Goods, Goods which are made to your specifications or Goods which are liable to deteriorate or expire rapidly.  16.4 Returns where Goods are faulty:  16.4.1 Please email us to inform us of your wish to return Goods quoting your order number. If you notify us of the fault within a reasonable period of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. Goods which are liable to deteriorate or expire rapidly and which are discovered to be faulty or damaged must be notified to us as soon as possible. For faults notified to us after this time we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.  16.4.2 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.  16.4.3 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate.  16.4.3 We recommend that all returned Goods are returned using a reputable courier such as Royal mail, Parcel Force or DHL.  DISCLAIMER AND LIMITS TO OUR LIABILITY  17. LIMITATION OF LIABILITY  17.1 IF WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE TO YOU SUCH LIABILITY IS LIMITED TO THE AMOUNT YOU HAVE PAID FOR THE RELEVANT SERVICES OR GOODS. WE EXCLUDE LIABILITY FOR LOSSES THAT WERE NOT FORESEEABLE TO BOTH PARTIES WHEN THE CONTRACT WAS FORMED AND LOSSES THAT WERE NOT CAUSED BY ANY BREACH ON OUR PART. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO PERSONAL INJURY OR DEATH ARISING AS A DIRECT RESULT OF OUR NEGLIGENCE.  17.2 WE SHALL NOT BE HELD LIABLE FOR ANY FAILURE OR DELAY IN PERFORMING SERVICES OR SUPPLYING GOODS WHERE SUCH FAILURE ARISES AS A RESULT OF ANY ACT OR OMISSION WHICH IS OUTSIDE OUR REASONABLE CONTROL SUCH AS AN ACT OF GOD OR THOSE OF THIRD PARTIES.  17.3 THE PRODUCTS SOLD BY US ARE PROVIDED FOR PRIVATE DOMESTIC AND CONSUMER USE ONLY. ACCORDINGLY, WE DO NOT ACCEPT LIABILITY FOR ANY LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF DAMAGE TO PROPERTY AND/OR LOSS FROM CLAIMS OF THIRD PARTIES ARISING OUT OF THE USE OF THE PRODUCTS OR SERVICES PURCHASED FROM US.  17.4 ANY OF THE APPLIANCES REPLACED BY US AS PART OF THE SERVICE PLAN ARE NOT MANUFACTURED BY US AND AS SUCH WE ARE NOT LIABLE FOR THE APPLIANCE.  General legal points  18. General  18.1 We may subcontract any part or parts of the Services that we provide to you from time to time and we may assign or novate any part or parts of our rights under this agreement by giving you written notice.  18.2 Any error or omission in any information, or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.  18.3 In the event of any conflict between this agreement and any other term or provision, this agreement shall prevail.  18.4 If any term or condition of our agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the agreement shall continue in force without such term or condition.  18.5 This Agreement shall be governed by relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the agreement.  18.6 No delay or failure on our part to enforce our rights or remedies under the agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.